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Holly Sodeman country: United States gender:  age: 38 current activity:  description of Teacher:  I have been in the customer service business for over 15 years. I enjoy talking with people and relating to them. I am a part-time Customer Care Representative, and I also work out of the comfort of my home part time as a Customer Service Representative for an at home company. Teacher's qualifications:  I have trained incoming employees at various jobs and have included my resume for review. I have come acrost all types and interacted with various types of customers. I was also a supervisor at one time. Holly Sodeman 258 Meadowbrook Ave. Boardman, Ohio 44512 330-718-5409 hollysodeman14@yahoo.com Objective: To utilize the knowledge that I have gained for customer service and apply it in an efficient manner. Skills: Microsoft Word Microsoft Excel Microsoft Outlook Microsoft Power point Fax Multi-line phone system Work Experience: July 2004 – present Expert Service Exterminating Customer Care Representative • Train incoming employees • Schedule Customer’s service • Account’s receivable • Assist Technician’s on their daily route • Run Crystal reports • Process credit card transactions • Set up and print customer bills • Maintain customer accounts March 2001 – July 2004 Ski Limited Customer Service Representative • Answered incoming calls • Placed orders • Checked inventory • Ran reports • Opened and closed the building • Sent Authorizations to the credit card company March 1999 – May 2004 Youngstown State University Student office assistant/Tour Guide • Assisted students in scheduling for classes • Explained school procedure to parents and prospective students. • Filed • Sorted mail March 1996 – October 2000 Bike Nashbar Customer Service Supervisor • Supervised between 10-15 employees • Filled out reports • Answered incoming calls • Checked inventory • Placed orders • Closed building August 1992 – March 1996 Arby’s Training Coordinator • Trained incoming employees • Maintained a record of their progress • Explained company procedure • Administered assessments Education: August 2004 Graduated from Youngstown State University with an Associates degree in Arts and Sciences, with an emphasis in Psychology and English. References: References upon request Teacher's preferred teaching style:  I am a visual teacher, but can also adapt to audio. Since the class will be online I will be using the whiteboard a lot, and having you also participate in thought provoking questions as well as "homework" assignments. I intend for this couse to be informative that you will be able to use in real world situations.    Holly Sodeman offers the following Knowledge Assets    search results 1-1  of  1    Providing Excellent Customer Service  with Holly Sodeman short description: Customer Service at its finest even when you have customer's yelling at you. long description: *Exploring what good and bad Customer Service is. *How to asses the different customer personalities. *How to remain calm in any situation. *How to get into a cheerful mood, even when you are not. *Looking at examples of good customer service calls versus bad calls. *Looking at different tools to help you with difficult customers. languages: English duration: 1h 0m fee: 9US$  (90lp) payment: at booking delivery method: live online more info | book      search results 1-1  of  1

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