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 with Rizwana Mohammed

short description:
how to communicate effectively on the phone
long description:
I have a degree in communication studies and as i had an experience in the call centre also. I had a training session on how we ought to talk effectively on the phone and i would like to share that with you.
level of difficulty:
minimum class size:
whole weekdays including saturdays
fee comments:
20 Dollar is just a suggestion. The learner deems best
 session structure

total duration: n.a.

references in library: 1

discussion forums: 1

Available to book on the following pre-scheduled starting dates:

start: (GMT) not scheduled yet | view full details |

languages: English
duration: n.a.
fee: 20US$  (200lp)
payment: at booking
delivery method: live online

Quick Help


Rizwana Mohammed

description of :
I am a patient as fun loving loving Teacher. Teaching has always been a hobby for me and sharing my knowledge is the most wonderful feeling that i can have.
Teacher's qualifications:

Personal Information
Name:Bibi Rizwana Mohammed
Address:NHDC Chrysantheme A 20, Roches Brunes, Rose-hill
Date of birth:22nd May 1986
Nationality:Mauritian Mobile: 9323926/7150992
Languages known:English, French, Urdu Personal


Gaetan Raynal State Secondary SchoolUniversity of MauritiusHigher School Certificate:Principle subjects: Subsidiary subjects:Business Studies (B) General paper (b)French (B) English Literature(e)Economics (C)University of Mauritius:Bsc Communication studies with specialization in Business Communication. The course comprises of the following modules:1) Performance Communication skills2) Written Skills and Basic Journalism3) Introduction to Communication Industry4) Introduction to Psychology5) Understanding Society6) Introduction to Public Relations and Business Communication7) Desktop Publishing8) Introduction to Information Technology9) Political Institutions10) Media, Ethics and Law11) Organisational and Corporate Communication12) Integrated Marketing Communication13) Communication Theory and Media Criticism14) Principles of Graphic Design15) Audio Visual Production16) Work Placement 1 and 217) Research Methods and Statistical Applications18) Communication strategies and applications for Businesses19) Intercultural Communication20) Aspects of film theory21) Communication Media- A historical perspective22) Advertising, Creativity & Copywriting23) Contemporary issues in society24) New forms of Media25) Political communication26) Dissertation title based on: Brand consumption of cars in Mauritius in relation to ethnicity and socio economic stratum.Other qualifications:1) Introduction to Information technology at Datamatics.2) Training programme certificate on basic social research at DCDM Business School.3) Alliance Francaise de l?ile Maurice4) Eligibility certificate to teach in the secondary levels for the following subjects: French, French literature, Business studies, Economics, English, Literature in English.

Background/Experience : I would describe myself as a prospective employee with evidence of my knowledge and experience and the skills that have been developed throughout my career. My Attributes in the job include dedication, leadership, teamwork, positive work ethics and cross-functional skills. COMPUTER COURSE? Office Package? Microsoft Word, Microsoft Excel, Microsoft Access, Microsoft PowerPoint, Microsoft and Outlook Express.OPERATING SYSTEMS Windows9X, Windows2000, Windows ME, Windows XP, Windows Vista.Most Recent Job Title:Clerical officer in Customer Care Department, auditing, accounts, claims, attending complaints.Working Experience:2005 Institute for Consumer Protection? Attending complaints from Customers? Attending meetings & Seminars? Writing articles in newspaper? Attending secretarial duties2005LAMCO (International) Insurance? Attending Claims of insured? Intervene on behalf of customers to other insurance companies and suppliers2006 till dateSun Insurance Co Ltd? Accounts department:? Credit Control- working the statements of accounts of debtors? Reminder Phone calls to customers? Preparation of agents? progress sheet for calculation of commissions? Bank reconciliation Customer Department:? Attending customers underwriting insurance businesses? Attending complaints from customers? Guiding customers for the type of insurance convenient for them to choose . Customer compliance. Coordination with other departments to ensure timely processing of Policy & Customer satisfaction Work placements2007APC advertising agency? Customer Relationship Management? Contact Clients (Individual & Media)? Working on Projects (Chek sa!)? Attending meetings of all coms agencies2008Sun Insurance Co Ltd (Marketing department)? Working on developing new insurance products ? Doing market research in the insurance field? Event Management- Coordinating with all members of the Insurance Institute of Mauritius? Participating on the organization of the Bingo night Rogers outsourcing solutions (from May till July 2009)? Worked as fundraiser- calling prospects and asked for donations for several Associations like Handicap International, Pasteur Institute, etc ? Developed persuasion skills in my performance communication Dear Hiring Manager: My record of working experience and academic qualifications over the years come from my disciplined commitment to always strive to be the best and to excel in my responsibilities at every position throughout my career. After my four years of working experience, I am ready to begin a new career in the Communication field. The overview listed at the top of my resume is the transferable skills that I can easily adapt to your organization. Thank you, I look forward to hearing from you.Sincerely,Bibi Rizwana Mohammed

's preferred teaching style:
sending handouts through e-mails.
Sharing views through facebook and other virtual communities like yahoo messenger, skype or msn.
I can also interact with students through the webcam


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