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short description:
Customer Service at its finest even when you have customer's yelling at you.
long description:
*Exploring what good and bad Customer Service is.
*How to asses the different customer personalities.
*How to remain calm in any situation.
*How to get into a cheerful mood, even when you are not.
*Looking at examples of good customer service calls versus bad calls.
*Looking at different tools to help you with difficult customers.
credits obtained:
none
minimum class size:
15
availability:
My availablilty is Monday-Friday either
2-3pm EST or Wednesday, Thursday, Friday 9pm-10pm EST. Or...Saturday and Sunday 1pm-2pm EST..... Any other times that you may need may be discussed with me prior to you booking for the course. Please e-mail me at hollysodeman14@yahoo.com with any other times that you may be available, and I may be able to work them out.
fee comments:
n.a.
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session structure
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title:
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type:
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description:
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duration:
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Providing Excellent Customer Service
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live session
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Customer Service at its finest even when you have customer's yelling at you.
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1h 0m
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total duration: 1h 0m over 1 session(s)
comments: I expect that we will be able to cover the material in 5, one hour live online sessions.
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languages:
English
duration:
1h 0m
fee:
9US$ (90lp)
payment:
at booking
delivery method:
live online
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Holly Sodeman
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description of :
I have been in the customer service business for over 15 years. I enjoy talking with people and relating to them. I am a part-time Customer Care Representative, and I also work out of the comfort of my home part time as a Customer Service Representative for an at home company.
Teacher's qualifications:
I have trained incoming employees at various jobs and have included my resume for review. I have come acrost all types and interacted with various types of customers. I was also a supervisor at one time.
Holly Sodeman
258 Meadowbrook Ave.
Boardman, Ohio 44512
330-718-5409
hollysodeman14@yahoo.com
Objective: To utilize the knowledge that I have gained for customer service and apply it in an efficient manner.
Skills: Microsoft Word
Microsoft Excel
Microsoft Outlook
Microsoft Power point
Fax
Multi-line phone system
Work Experience:
July 2004 – present Expert Service Exterminating Customer Care Representative
• Train incoming employees
• Schedule Customer’s service
• Account’s receivable
• Assist Technician’s on their daily route
• Run Crystal reports
• Process credit card transactions
• Set up and print customer bills
• Maintain customer accounts
March 2001 – July 2004 Ski Limited
Customer Service Representative
• Answered incoming calls
• Placed orders
• Checked inventory
• Ran reports
• Opened and closed the building
• Sent Authorizations to the credit card company
March 1999 – May 2004 Youngstown State University
Student office assistant/Tour Guide
• Assisted students in scheduling for classes
• Explained school procedure to parents and prospective students.
• Filed
• Sorted mail
March 1996 – October 2000 Bike Nashbar
Customer Service Supervisor
• Supervised between 10-15 employees
• Filled out reports
• Answered incoming calls
• Checked inventory
• Placed orders
• Closed building
August 1992 – March 1996 Arby’s
Training Coordinator
• Trained incoming employees
• Maintained a record of their progress
• Explained company procedure
• Administered assessments
Education:
August 2004 Graduated from Youngstown State University with an Associates degree in Arts and Sciences, with an emphasis in Psychology and English.
References: References upon request
's preferred teaching style:
I am a visual teacher, but can also adapt to audio. Since the class will be online I will be using the whiteboard a lot, and having you also participate in thought provoking questions as well as "homework" assignments. I intend for this couse to be informative that you will be able to use in real world situations.
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