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Providing Excellent Customer Service

training & business skills


 with Holly Sodeman






short description:
Customer Service at its finest even when you have customer's yelling at you.
 
long description:
*Exploring what good and bad Customer Service is.
*How to asses the different customer personalities.
*How to remain calm in any situation.
*How to get into a cheerful mood, even when you are not.
*Looking at examples of good customer service calls versus bad calls.
*Looking at different tools to help you with difficult customers.





 
credits obtained:
none
 
minimum class size:
15
 
availability:
My availablilty is Monday-Friday either
2-3pm EST or Wednesday, Thursday, Friday 9pm-10pm EST. Or...Saturday and Sunday 1pm-2pm EST..... Any other times that you may need may be discussed with me prior to you booking for the course. Please e-mail me at hollysodeman14@yahoo.com with any other times that you may be available, and I may be able to work them out.
 
fee comments:
n.a.
 
 session structure




title:


type:

description:


duration:


Providing Excellent Customer Service

live session

Customer Service at its finest even when you have customer's yelling at you.


1h 0m




total duration: 1h 0m over 1 session(s)
comments: I expect that we will be able to cover the material in 5, one hour live online sessions.
 










languages: English
duration: 1h 0m
fee: 9US$  (90lp)
payment: at booking
delivery method: live online

Quick Help




United States


Holly Sodeman



description of :
I have been in the customer service business for over 15 years. I enjoy talking with people and relating to them. I am a part-time Customer Care Representative, and I also work out of the comfort of my home part time as a Customer Service Representative for an at home company.
 
Teacher's qualifications:
I have trained incoming employees at various jobs and have included my resume for review. I have come acrost all types and interacted with various types of customers. I was also a supervisor at one time.

Holly Sodeman
258 Meadowbrook Ave.
Boardman, Ohio 44512
330-718-5409
hollysodeman14@yahoo.com





Objective: To utilize the knowledge that I have gained for customer service and apply it in an efficient manner.


Skills: Microsoft Word
Microsoft Excel
Microsoft Outlook
Microsoft Power point
Fax
Multi-line phone system


Work Experience:


July 2004 ? present Expert Service Exterminating Customer Care Representative

? Train incoming employees
? Schedule Customer?s service
? Account?s receivable
? Assist Technician?s on their daily route
? Run Crystal reports
? Process credit card transactions
? Set up and print customer bills
? Maintain customer accounts



March 2001 ? July 2004 Ski Limited
Customer Service Representative

? Answered incoming calls
? Placed orders
? Checked inventory
? Ran reports
? Opened and closed the building
? Sent Authorizations to the credit card company


March 1999 ? May 2004 Youngstown State University
Student office assistant/Tour Guide

? Assisted students in scheduling for classes
? Explained school procedure to parents and prospective students.
? Filed
? Sorted mail


March 1996 ? October 2000 Bike Nashbar
Customer Service Supervisor

? Supervised between 10-15 employees
? Filled out reports
? Answered incoming calls
? Checked inventory
? Placed orders
? Closed building





August 1992 ? March 1996 Arby?s
Training Coordinator
? Trained incoming employees
? Maintained a record of their progress
? Explained company procedure
? Administered assessments





Education:

August 2004 Graduated from Youngstown State University with an Associates degree in Arts and Sciences, with an emphasis in Psychology and English.



References: References upon request


 
's preferred teaching style:
I am a visual teacher, but can also adapt to audio. Since the class will be online I will be using the whiteboard a lot, and having you also participate in thought provoking questions as well as "homework" assignments. I intend for this couse to be informative that you will be able to use in real world situations.
 



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