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 book















Advanced Telephone Techniques

courses


 with Tracy Bielby






short description:
How to deal with customers on the telephone, and how to be assertive with problem calls
 
long description:
The course will cover all areas of dealing with customers on the telephone, based on work in UK call centres.
 
level of difficulty:
all welcome
 
minimum class size:
1
 
availability:
n.a.
 
fee comments:
n.a.
 
 session structure




title:


type:

description:


duration:


Keeping the caller interested

review materials

The use of language to keep the caller interested


1h 0m



Essay question two and discussion

discussion group

Handing out the essay question and discussing how to begin writing about the subject. Discuss hand-in date


0h 30m



Essay question two and discussion

discussion group

Handing out the essay question and discussing how to begin writing about the subject. Discuss hand-in date


0h 30m



Essay question two and discussion

discussion group

Handing out the essay question and discussing how to begin writing about the subject. Discuss hand-in date


0h 30m



Essay question two and discussion

discussion group

Handing out the essay question and discussing how to begin writing about the subject. Discuss hand-in date


0h 30m



Essay question two and discussion

discussion group

Handing out the essay question and discussing how to begin writing about the subject. Discuss hand-in date


0h 30m



Essay question two and discussion

discussion group

Handing out the essay question and discussing how to begin writing about the subject. Discuss hand-in date


0h 30m



Essay question two and discussion

discussion group

Handing out the essay question and discussing how to begin writing about the subject. Discuss hand-in date


0h 30m



Essay question two and discussion

discussion group

Handing out the essay question and discussing how to begin writing about the subject. Discuss hand-in date


0h 30m



Feedback on essay two

discussion group

Essays discussed, and final feedback on what has been taken away from the course


0h 30m



answering the telephone

review materials

The correct technique when answering the telephone to new and old customers


1h 0m




total duration: 6h 30m over 11 session(s)
comments: n.a.
 

references in library: 1
 










languages:
duration: 6h 30m over 11 session(s)
fee: 10US$  (100lp)
payment: on satisfaction
delivery method: self-paced

Quick Help




United Kingdom


Tracy Bielby



description of :
I am very enthusiatic about this subject and am starting a Phd on this area of psychology. I am also studying online tutor training with learndirect at present and have completed the first course.
 
Teacher's qualifications:
A-level Psychology
A-level Criminology
BSc (hons) Psychology with Health Studies
Postgraduate Certificate in Career Planning
Online tutoring in context

 
's preferred teaching style:
I am helpful, and will work to the slowests worker. I was a student mentor at university, helping students who were finding difficulties with coursework etc.
I will always try to make myself available to students, and will help by giving lots of web links to help with research following lectures and seminars
 



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