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 book















Essential Customer Service, Sales and Retention Skills

training & business skills


 with Diahann Adotey






short description:
Customer Service and Retention and Sales
 
long description:
I. Customer Service
A. Tone and Manner
B. Problem Solving
1. Research and Decision Making
C. Dispute Resolution
1. Retention Stategies
II.Sales
A. Knowing Your Customer
B. Sales Presentation
C. Closing the Sale
1. Overcoming Objections
III. Practice
A. Customer Service Drills
B. Sales Drills
 
credits obtained:
n.a.
 
minimum class size:
1
 
availability:
n.a.
 
fee comments:
n.a.
 
 session structure




title:


type:

description:


duration:


Essential Customer Service, Sales and Retention Skills

live session

Customer Service and Retention and Sales


2h 0m




total duration: 2h 0m over 1 session(s)
comments: n.a.
 

discussion forums: 1
 










languages:
duration: 2h 0m
fee: 30US$  (300lp)
payment: at booking
delivery method: self-paced

Quick Help




United States


Diahann Adotey



description of :
You will gain essential skills necessary to perform basic customer service functions.
 
Teacher's qualifications:
I have over 15 years call center customer service and sales experience. I currently work for a major telecommunications company in customer service. I handle sales, customer retention and account management.
 
's preferred teaching style:
Online
 



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