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Essential Customer Service, Sales and Retention Skills
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with Diahann Adotey
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short description:
Customer Service and Retention and Sales
long description:
I. Customer Service
A. Tone and Manner
B. Problem Solving
1. Research and Decision Making
C. Dispute Resolution
1. Retention Stategies
II.Sales
A. Knowing Your Customer
B. Sales Presentation
C. Closing the Sale
1. Overcoming Objections
III. Practice
A. Customer Service Drills
B. Sales Drills
credits obtained:
n.a.
minimum class size:
1
availability:
n.a.
fee comments:
n.a.
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session structure
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title:
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type:
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description:
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duration:
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Essential Customer Service, Sales and Retention Skills
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live session
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Customer Service and Retention and Sales
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2h 0m
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total duration: 2h 0m over 1 session(s)
comments: n.a.
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languages:
duration:
2h 0m
fee:
30US$ (300lp)
payment:
at booking
delivery method:
self-paced
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Diahann Adotey
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description of :
You will gain essential skills necessary to perform basic customer service functions.
Teacher's qualifications:
I have over 15 years call center customer service and sales experience. I currently work for a major telecommunications company in customer service. I handle sales, customer retention and account management.
's preferred teaching style:
Online
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